Privacy Policy
Eliel Cycling is a cycling apparel brand with the main purpose is to make gear you truly love, provide great jobs locally, and do it all in the spirit of California. We hope you'll join us on this adventure.
When it came time to naming the brand, we wanted something personal that had meaning. We discovered that most brands we liked we're named after the designer, so we chose Ryan's middle name, and Eliel was born. The name Eliel has its roots in Hebrew and loosely translates to 'the best of the best'. We thought it was fitting.
Eliel Cycling cares deeply about online privacy. If you have any questions concerning this privacy policy, please email us at custom@elielcycling.com
Information Collection and Use by Eliel Cycling
Store/Ecommerce:
When you order, we need to know your name, e-mail address, billing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order's status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. In addition, we may ask that you fill out a survey to assist us in getting to know our customers so that we may better serve you. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. If you arrived at our web site via a link from another page, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We treat this information with the same care as we treat other information that you entrust to us, and it is fully protected by our privacy policy.
Eliel Cycling collects user submitted information such as name, email address, and age to authenticate users and to send notifications to those users relating to the Eliel Cycling service. Eliel Cycling also collects other profile data including but not limited to: personal interests, gender, age, education and occupation in order to assist users in finding and communicating with each other.
Community
Eliel Cycling also logs non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the site This data is used to manage the website, track usage and improve the website services. This non-personally-identifiable information may be shared with third parties to provide more relevant services and advertisements to members. User IP addresses are recorded for security and monitoring purposes.
User Profile information including members' pictures and first names are displayed to people in order to facilitate user interaction in the Eliel Cycling social networking community. Email addresses are used for the purposes of inviting new friends to join Eliel Cycling Shop, to add users to members' friends' networks, and to send notifications related to the service. With the exception of inviting friends, adding friends, and notifications, a user's email address is not shared or displayed to people within a user's personal network Users within a personal network communicate on Eliel Cycling with each other through the Eliel Cycling service, without disclosing their email addresses. Users' full names are never directly revealed to other members. To facilitate searching and finding friends and acquaintances on the service, Eliel Cycling allows users to search for other members using first and last name and email address.
We may also use a user's email address to send updates, a newsletter or news regarding the service. Users may choose not to receive email of this type by changing their "notification" setting to "Do not send me notification emails" in the user "Account Settings".
From time to time, Eliel Cycling or a partner may sponsor a promotion, sweepstake or contest on Eliel Cycling/shop. Users may be asked to provide personal information including name, email address or home address or to answer questions in order to participate. We may transfer personal information to certain ad partners that you have explicitly requested to receive information from. It will be clear at the point of collection who is collecting the personal information and whose privacy statement will apply.
Invitations and Other Communications to Non-members
Eliel Cycling Shop members can invite friends to join the service by sending invitation emails via our automated invitation system. Eliel Cycling stores the email addresses that members provide so that the respondents may be added to the friend's list of the member sending the invitations, and also to send reminders of the invitations Eliel Cycling does not sell these email addresses or use them to send any other communication besides invitations, invitation reminders (up to three (3) per email address). Recipients of invitations from Eliel Cycling may contact Eliel Cycling to request the removal of their information from our database.
You may prevent Eliel Cycling email invitations and other messages from being sent to any email address you control by sending a single email with the subject "BLOCK" to custom@elielcycling.com Please note that the email must come from the account you wish to block.
Use of Cookies
Eliel Cycling uses cookies to store visitors' preferences and to record session information, for purposes including ensuring that visitors are not repeatedly offered the same advertisements and to customize newsletter, advertising, and Web page content based on browser type and user profile information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you must enable cookies from Eliel Cycling in order to use most functions on the site Please note that Eliel Cycling Shop allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers' use of cookies is subject to their own privacy policies, not the Eliel Cycling Privacy Policy.
Links
Eliel Cycling contains links to sites. Eliel Cycling is not responsible for the privacy policies and/or practices on other sites. When linking to another site a user should read the privacy policy stated on that site. Our privacy policy only governs information collected on Eliel Cycling/shop.
Chat Rooms, Journals and WebLogs, Message Boards, Classifieds and Public Forums
Please be aware that whenever you voluntarily post public information to Journals, WebLogs, Message Boards, Classifieds or any other Public Forums that that information can be accessed by the public and can in turn be used by those people to send you unsolicited communications.
Correcting/Updating or Removing Information
Eliel Cycling users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Info.
Email Choice/Opt-out
Members who no longer wish to receive updates or notifications may choose not to by selecting 'Do not send me notification emails' in the user profile 'Account Settings'. Users who do not wish to receive Eliel Cycling newsletters may choose not to by selecting 'Do not send me Eliel Cycling newsletters' in the user profile 'Account Settings'. All notification emails and Eliel Cycling newsletters also include the above instructions for opting-out of those communications in the future.
SMS / Text Marketing
Text Marketing, Order Updates & Notifications
With your explicit consent, we may send you text messages (SMS) to provide updates about our store, new products, promotions, relevant brand information, or important order-related updates, including Checkout Reminders. We will only send these messages after you have opted in by providing your mobile number and agreeing to receive such communications.
How We Use Your Information
- Your phone number is collected for the sole purpose of sending you text messages related to:
- Store promotions, product launches, or other marketing updates.
- Order-related updates such as order confirmations, shipping notifications, and delivery status.
- Relevant brand information that may be of interest based on your interactions with our store.
- Webhooks are used to trigger our Checkout Reminders messaging system to remind you of incomplete checkouts and other important updates.
Your Consent By providing your mobile number and opting in to receive SMS notifications, you agree to receive messages from us for both marketing and order-related purposes. Consent is not a condition of purchase. Message frequency may vary, and standard message and data rates may apply.
Opting Out You can opt out of receiving SMS notifications at any time by replying STOP to any of our messages. After opting out, you will no longer receive text messages from us unless you re-subscribe. If you experience any issues with opting out, please contact our support team at orders@elielcycling.com for assistance.
Your Privacy Rights (CCPA Compliance) As a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to request access to the personal information we collect about you.
- The right to request the deletion of your personal information.
- The right to opt out of the sale of your personal information (note: we already do not sell your data).
- The right to not be discriminated against for exercising any of your CCPA rights.
Data Privacy We value your privacy and will never sell or share your phone number with third parties for marketing purposes. Your data will only be used to deliver the services you've requested, including order updates and relevant brand information. For more information, please reach out to orders@elielcycling.com.
Third Party Advertising
Ads appearing on this Web site may be delivered to users by Eliel Cycling or one of our Web advertising partners. Our Web advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This privacy statement covers the use of cookies by Eliel Cycling and does not cover the use of cookies by any advertisers.
Sharing and Disclosure of Information Eliel Cycling Collects
Except as otherwise described in this privacy statement, Eliel Cycling Shop will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Eliel Cycling/shop, whether or not a response is required by applicable law; (2) to enforce the Eliel Cycling Terms of Use Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service. Eliel Cycling Shop reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Eliel Cycling Shop or substantially all of its assets to that successor in interest For more information see the "Changes in Our Privacy Policy" section below.
Changes in Our Privacy Policy
From time to time we may make changes to our privacy policy If we make changes, we will post them on our site to make users aware of what the changes are so users will always be aware of what information we collect, how we use it, and when we may disclose it. A User is bound by any minor changes to the policy when she or he uses the site after those changes have been posted If, however, we are going to use users' personally identifiable information in a manner materially different from that stated at the time of collection we will notify by posting a notice on our Web site for 30 days.
Security
Store/Ecommerce:
When you place orders or access your account information, the communication between you and Eliel Cycling is protected by a security mechanism known as Secure Sockets Layer. Using Secure Sockets Layer (SSL) communication, the server software encrypts all information that is sent and received between you and Eliel Cycling/shop. This makes is nearly impossible for your personal information to be intercepted by an unauthorized individual. It's easy to tell when you have established a secure connection. Your browser with display a small locked padlock in the bottom corner. The presence of the locked padlock is your signal that your connection with Eliel Cycling has been secured. All of the customer information collected by Eliel Cycling/shop's web site is protected against unauthorized access. Eliel Cycling implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. Please be aware, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Eliel Cycling cannot ensure or warrant the security of any information you transmit to us or from our online products or services. Once we receive your transmission, we make our best effort to ensure its security on our systems. Please note: Due to the number of orders received please allow 8-10 business days for delivery. Please note that as per our shipping policy, any order with a PO Box shipping address will be canceled. Currently shipping U.S. orders only.
Community
Eliel Cycling member accounts are secured by member-created passwords Eliel Cycling takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time For any additional information about the security measures we use on Eliel Cycling/shop, please contact us at: custom@elielcycling.com
Safe Shopping Guarantee
Secure Technology
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than Eliel Cycling/shop.
Secure Mode
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https"
Browser Information
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Eliel Cycling website. If your browser does not support SSL.
Fraud Protection
- Please note that delivery signatures are required for the following orders:
- All first time orders over $250.00
- All first time orders with different bill to and ship to addresses (bill to customer will be contacted to verify charges)
- All first time customer UPS Next Day Air orders
- Eliel Cycling uses Verisign to ensure our customers are protected with the highest level of security available.
Contacting the Web Site