Eliel gear is shipped from San Diego, California. Most orders ship within the same business day when placed before 12pm PST. For new collections or limited edition pieces please allow two to three business days for order processing.
How Do I Qualify for Free Shipping?
Free FedEx 2-Day shipping applies to all orders $100 or more within the contiguous United States. This offer is based on the merchandise subtotal before any promo discounts, taxes or additional charges. Eliel Cycling has the right to change this offer at any time. Shipments exceeding weight limits of either 5lbs or 640 cubic dimensions may be sent via FedEx Ground. We reserve the right to change shipping carriers on orders without notice, as we will look to get product delivered in the fastest method possible.
Please note custom team orders do not qualify for free shipping.
Can I expedite my shipping?
Orders shipping free of charge are sent via FedEx 2-Day and cannot be upgraded to express unless otherwise selected and paid for at checkout. Eliel offers Expedited shipping through FedEx. Orders with express shipping must be placed by 12:00pm Pacific Time (Los Angeles time zone) in order to be shipped out same day. Orders placed after 12:00pm PT will be shipped out the next business day. This option is nonrefundable if placed after 12:00pm PT. *During specials or sales note orders may see a delay in shipping.
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to both PO boxes and Military APO/FPO addresses. Such orders will be shipped via USPS and cannot be expedited. Please allow additional time for orders shipped to these addresses.
What is the status of my order?
If you have setup an account, simply click on the “Login” link at the top of every page of our site. Here, you will be able to view and track your order history. If you checked out as a guest, you will be sent automatic email updates when your order ships. To inquire further about your order, please call our customer service help line (858-704-6412) or send us an email at orders@elielcycling.com with your order number handy.
How long will it be before I receive my order?
With standard shipping, you should receive your order within 2-5 business days. We are located in Southern California and ship via FedEx 2-Day for orders of $100 or more meeting the weight and dimensions restrictions mentioned in our shipping guidelines unless otherwise selected. Please allow additional time for APO/FPO addresses and international orders.
The item I want isn't available. When will it come back in stock?
The best way to get notified when the item you are looking for is replenished is to sign up for back in stock notifications on the product page. When the item becomes available, you will get an automated email letting you know. Some items will always be replenished and some items are seasonal, which means they are only available for a limited time.
Do I need to pay duties, VAT or taxes?
The person receiving a shipment is obliged to pay any associated Duty and VAT. Your local government may contact you for payment prior to receiving the gear. Local duties, VAT or taxes are not paid at checkout. Please be sure to include the proper phone number and email address during checkout to ensure your local government can get hold of you for any further processing once the shipment arrives in your country.
How much does international shipping cost?
International orders over $350 qualify for free International Economy shipping in the following regions: Australia, European Union, Canada, Mexico, and Central America. If your shipping designation falls outside of the listed shipping regions, you will be required to pay for shipping. Live international rates will be provided at checkout to receive the current shipping charge based on your order and order destination.
Please note that in addition to any shipping charges you will be responsible for Customs/Duty fees associated with receiving your package. These costs are set by the destination country and are the sole responsibility of the package recipient to pay. You will be contacted by your local government with these fees once it has arrived in their offices. If you have any questions regarding shipping charges or post purchase duties and taxes, please contact our customer support.
Please note custom team orders do not qualify for free shipping.
Signature may be required
Note that orders with a total value over $800 the customer will be required to sign for the package via FedEx. Many other orders will also be required to sign for the package, this varies by final destination.
FedEx Rates
FedEx rates may change at any time. The most up to date rates will be displayed during the checkout process.
